Refund and Return Policy

At Refrigerant Gas & Cream Deluxe Supply, we are committed to supplying quality products and providing reliable service to our customers. This Refund and Return Policy explains when products may be returned and when refunds or replacements may be available.

Because some of our products, including refrigerant gases and related products, may be subject to safety, transportation, environmental, and regulatory requirements, certain products may have specific return restrictions.

1. Eligibility for Returns

Customers should contact us as soon as possible if they receive:

• The wrong product

• An incorrect quantity

• A product that arrives visibly damaged

• A product that does not match the confirmed order

• A product with a confirmed manufacturing defect

To request a return, contact us at info@refrigerant-creamdeluxe.com and provide your order or transaction details, a description of the issue, and supporting photographs where applicable.

All returns require prior approval from Refrigerant Gas & Cream Deluxe Supply.

2. Damaged Products

If your order arrives damaged, please notify us promptly after delivery.

We may request photographs of:

• The product

• The packaging

• Shipping labels

• Any visible damage

After reviewing the information, we will determine whether the product qualifies for a replacement, refund, or another appropriate resolution.

Customers should retain the original packaging until the matter has been resolved.

3. Incorrect Products

If we send you a product that differs from the confirmed order, contact us at info@refrigerant-creamdeluxe.com.

After verification, we may arrange an appropriate replacement or refund.

Do not return an incorrect product without receiving return instructions from us.

4. Defective Products

If you believe a product has a manufacturing defect, contact us with details of the issue.

We may request photographs, product identification information, batch or serial numbers where applicable, and other information necessary to assess the claim.

Where a defect is confirmed, we may offer a replacement, repair, credit, or refund depending on the product and circumstances.

5. Refrigerant Gas and Regulated Products

Due to the nature of refrigerant gases and other regulated or potentially hazardous products, returns may be restricted or unavailable once products have been shipped, delivered, opened, used, transferred, or improperly stored.

Any return of refrigerant gas or regulated products must receive prior written approval from us.

Customers must not ship regulated or hazardous products back to us without following the applicable transportation, packaging, labeling, and regulatory requirements.

Where a product cannot legally or safely be returned, we may provide an alternative resolution where appropriate.

6. Unwanted or Incorrectly Ordered Products

Customers are responsible for confirming product specifications, quantities, compatibility, and suitability before placing an order.

A return may not be accepted simply because a customer ordered the wrong product, selected the wrong quantity, changed their mind, or no longer requires the product.

For products that are eligible for return, any applicable return conditions, shipping costs, restocking fees, or other charges will be communicated before the return is approved.

7. Products That Cannot Be Returned

Returns may not be accepted for products that:

• Have been opened or used

• Have been damaged after delivery due to improper handling

• Have been altered or modified

• Have been improperly stored

• Have been contaminated

• Are subject to legal or transportation restrictions

• Were specially ordered, customized, or prepared for a specific customer

• Cannot be safely or legally transported back to us

The final determination will depend on the product, condition, applicable regulations, and circumstances of the transaction.

8. Return Shipping

If the return is approved because we supplied the wrong product or the product arrived damaged or defective, we will determine the appropriate return shipping arrangement.

For approved returns resulting from customer preference, incorrect ordering, or other customer-related circumstances, the customer may be responsible for return shipping and any applicable costs.

Never ship a product back without receiving return instructions from us.

9. Refunds

Once an approved return has been received and inspected, we will determine whether the customer qualifies for a refund, replacement, credit, or another resolution.

Approved refunds will generally be issued using the original payment method where reasonably possible.

The time required for a refund to appear in your account may depend on your payment provider or financial institution.

10. Partial Refunds

In certain circumstances, we may provide a partial refund or credit where:

• Only part of an order is affected

• A product has a minor issue that does not justify a full refund

• An approved return is received with missing or damaged components

• Another resolution has been agreed with the customer

The applicable amount will depend on the circumstances of the transaction.

11. Order Cancellations

Cancellation requests should be submitted as soon as possible by contacting:

info@refrigerant-creamdeluxe.com

We will determine whether cancellation is possible based on the order status.

Once an order has been processed, shipped, or specially prepared, cancellation may no longer be possible.

12. International Orders

For international orders, customers are responsible for complying with applicable import, export, customs, transportation, and regulatory requirements.

Customs duties, import taxes, clearance fees, permits, and other charges imposed by the destination country may not be refundable by us.

If an order is refused, detained, or returned because the customer failed to meet applicable import requirements, the customer may be responsible for resulting costs.

13. How to Request a Return or Refund

To request a return, replacement, or refund, email us at:

info@refrigerant-creamdeluxe.com

Please include:

• Your name

• Order or transaction details

• Product name

• Reason for the request

• Description of the issue

• Photographs or supporting documentation where applicable

Our team will review the request and provide further instructions.

14. Fraudulent or Abusive Claims

We reserve the right to investigate suspicious, fraudulent, repetitive, or abusive return and refund requests.

We may refuse a request where there is reasonable evidence of misuse, intentional damage, false information, or violation of this policy.

15. Changes to This Policy

We may update this Refund and Return Policy from time to time to reflect changes in our products, services, business practices, or applicable regulations.

Any changes will be published on this page with an updated Last Updated date.

16. Contact Us

For all refund, return, replacement, or cancellation inquiries, please contact:

Refrigerant Gas & Cream Deluxe Supply
Email: info@refrigerant-creamdeluxe.com

We encourage customers to contact us before returning any product so that we can provide the appropriate instructions and determine the best available resolution.